Frequently asked questions

No. To start configuration, you only need to plug SAVER into the mains and connect your mobile device to a Wi-Fi network.

1. Unstable connection between mobile device and network. Close the app, check the network connection status, and try again.
2. Unstable connection between SAVER and network. Check the status of the Wi-Fi network you are trying to connect to. Restart the router.
3. Re-plug SAVER and restart the app.
4. Unstable server connection. Try to reestablish connection later.

1. Plug SAVER into a 220V outlet. Wait for 30 seconds for SAVER to start. The indicator will be glowing blue.
2. Connect your mobile device to the Wi-Fi network.
3. Open Smart Saver app.
4. Tap the “+” button on the “Devices” screen.
5. As the indicator starts flashing blue slowly, tap “Next”.
Note: If the indicator went out after 30 seconds, restart SAVER.
6. Enter the Wi-Fi network password and tap “V”.
7. In a few seconds, the indicator will start flashing rapidly and then go out.
8. A dialog window will appear prompting you to change the device name (the default name is SAVER).
Note:
– if the indicator continues to flash rapidly for a long time (2-3 minutes), it is very likely that you have entered a wrong Wi-Fi password.
– if the indicator has gone out but the device name editing window has not appeared, try again. If this situation still persists, wait for 2 seconds after the indicator has gone out and tap the button X and then immediately (in about one second) the button V. If this does not help, please contact the Service Center.
– configuration may be impossible for routers with functionality limited by security settings or routers operating at the 5 GHz (5G) frequency. Check your router’s settings and repeat configuration.

To restore SAVER’s default settings, press and hold the switch button for 5 seconds. After reset, the blue indicator will be rapidly flashing for 3-4 seconds (the red indicator may also be glowing – this is not a fault) and then glow steadily for about 30 seconds. After that, the blue indicator will start flashing slowly (approximately once per 1.5 seconds), indicating that the device is ready for configuration.

Note: if the indicator is flashing at an average rate (approximately once per 0.8 seconds) after pressing and holding the switch button for 5 seconds, try to reset SAVER again.

WARNING. Please be careful when restoring the default settings. All settings of the smart plug, plug-ins, IR remote controls, scenes, and other data are stored in the smart plug’s memory. After reset, you will have to set them anew.
Sometimes the app may falsely report a failed configuration attempt even though it has been successful. It happens because of the delayed response from the device. Use the device search option on the “Me” screen to check if the smart plug is on the device list. If you can see it there, then reconfiguration is not needed.

No, SAVER does not support 5G networks presently. To configure the smart plug, you need to connect your smartphone to a Wi-Fi 4G network.

Not supported

If the indicator is flashing rapidly for a long time when configuring SAVER, it is very likely that you have entered an incorrect Wi-Fi password. Reset the smart plug and configure it using the correct Wi-Fi password.

It means that the account you are currently logged in is not permitted to access this SAVER smart plug. This may happen in two cases:
– SAVER has been reconfigured by another user;
– access was permitted to your account earlier but was blocked later by the administrator.

After resetting SAVER, the new user will get the administrator privileges for device control. All previously created accounts on other mobile devices will no longer be able to access the smart plug. When attempting to access the device from such an account, a message will appear saying that this account is not authorized to access SAVER.

Yes – if they were authorized to do so by the administrator. To share a device with other users, tap “Authorization control” at the top right corner of the SAVER screen, then tap the “+” button and enter the e-mail of the user you want to share the device with.

You can download the app in a number of ways:

1. Enter the following address in the browser: https://smartsaver.ru/download;

2. Scan the QR code on the package;

3. Open Apple Store (iOS) or Google Play (Android) and search for “Smart Saver”.

NOTE. The app currently supports the following mobile operating systems: iOS 6.0 and newer, Android 3.0 and newer.

You need to open the app if you want to set a task or send a command to the device. However, previously configured scene linkage, timer, and delayed tasks will be executed even if the app is not running.

If the router is off, you cannot control the smart plug and plug-ins remotely. If the router is on but there is no Internet connection, SAVER and plug-ins can be controlled remotely via the smartphone connected to the same Wi-Fi network as SAVER. Scene linkage is disabled in this mode.

SAVER may be offline due to the following reasons::

1. Unstable connection between mobile device and network. Close the app, check the network connection status, and try again.

2. Unstable connection between SAVER and network. Check the status of the Wi-Fi network. Restart the router.

3. Re-plug SAVER and restart the app.

4. Unstable server connection. Try to reestablish connection later.

1. Tap the desired button on the virtual remote control – the indicator on the IR plug-in will start glowing red.

2. As the learning mode window appears, point the physical remote control at the IR plug-in and press the button you want to learn.

3. The indicator on the IR plug-in will go out, indicating that the button has been learned successfully.

1. The plug-in consumes less power in learning mode, so make sure you are holding the remote control close to the plug-in.

2. Certain modern remote control models operating not only at the IR-channel but also at the Bluetooth and Wi-Fi channels provide functions that cannot be learned via the IR plug-in.

The signal of the IR plug-in is transmitted in all directions. You can place it anywhere you like.

1. When learning an IR remote control, the distance between the plug-in and remote control should be no greater than 1 m. To link a physical button to a virtual button in the app, press and hold the desired button of the remote control until the red indicator on the plug-in goes out (on some remote controls, on and off functions are performed by the same button, so you need to learn this button twice – once per function).

2. To relearn a button, press and hold it.

3. Remote control does not work after learning:

a) repeat the learning process making sure that the red indicator on the plug-in goes out once the learning is completed;

b) move the appliances closer to the plug-in, make sure they are oriented at the correct angle and there are no obstacles on the signal’s path.

Learning cannot be performed without the original remote control.

1. Select “Air conditioner remote control” in the IR plug-in menu – the indicator on the plug-in will start glowing red.

2. When the learning mode window appears, press the on/off button on the air conditioner remote control.

3. Select the conditioner model from the list to complete the learning.

The plug-in consumes less power in learning mode, so make sure you are holding the remote control close to the plug-in.

Use the IR plug-in to control the conditioner.

You can use all these functions if they are available in the conditioner remote control. You can set a timer to switch the conditioner on/off on the “Scenes” tab.

The range of the IR plug-in is 12-14 m. Obstacles reduce the range. The IR signal is transmitted at the angle of 360°.

It can control most electrical appliances that have an infrared port

1. Tap the desired button on the virtual remote control – the indicator on the RF plug-in will start glowing red.

2. As the learning mode window appears, press the button on the physical remote control you want to learn.

3. The indicator will go out, indicating that the button has been learned successfully.

1. While learning an RF remote control, press and hold the button on the physical remote control until the indicator on the RF plug-in goes out.

Note: the plug-in may interpret a very long button press as a series of several short presses. In that case, relearn the button.

2. The plug-in consumes less power in learning mode, so make sure you are holding the remote control close to the plug-in.

3. Make sure the remote control you are trying to learn transmits at the 315/433 MHz frequency.

4. The RF plug-in does not support remote controls that operate in dialogue mode, i.e. can both transmit and receive the signal, and remote controls encrypting the signal.

Touch and hold the button of the virtual remote control in the app to enter the learning mode window. Relearn the button.

The RF plug-in can only recognize a signal continually transmitted in one direction. Signals transmitted in alternating directions (encrypted signals) are not recognized by the plug-in.

The range of the RF plug-in is about 10 m given that there are no obstacles blocking the signal. To control a large territory, use several RF plug-ins.

Learning cannot be performed without the original remote control.

The RF plug-in supports both 315MHz and 433MHz channels.

Yes, as long as the signal is not encrypted.

Both plug-ins are used to control appliances, but different types of appliances are controlled by a specific type of plug-ins. Most TVs and air conditioners are controlled via the IR plug-in, while the door bell, electric curtains, and garage doors are controlled via the RF plug-in.

No. To find out if a particular model is supported, try learning signals from that remote control.

1. Insert the door sensor into SAVER’s white USB port.

2. Tap the door sensor icon in the RF plug-in menu.

3. The door sensor learning mode window will appear, and the indicator on the RF plug-in will start glowing red.

4. Clamp the door sensor halves to activate it.

It measures ambient temperature, humidity, and illumination level. The measurements are displayed in the app as graphs. You can also use them as conditions to activate the IR and RF plug-ins on the “Scenes” tab.

There are 3 components of the high accuracy of measurements:

1. High-precision temperature sensor;

2. Low power consumption and low-heat materials;

3. Hollow design, enhancing the precision of measurements.

The illumination level is graded into 5 steps: from darkest (1) to brightest (5).

The motion sensor can be activated on schedule – for example, only at nighttime.

1. There is no motion, but the app pushes a sensor activation message:

Make sure there is no heat source near the sensor: it could be triggered by such a source;

2. The app doesn’t push the message when motion actually occurs:

a) Make sure message pushing is enabled in the sensor’s settings in the app;

b) Make sure message pushing is permitted on your mobile device;

c) If message pushing is still not working, please contact our support service.

Yes – by using a USB extension cable

The operation of the motion sensor is based on infrared radiation detection. Its range is about 3-4 meters, 120° wide. It can’t work normally if there is an obstacle.

SAVER measures real-time voltage and sends the readings to the server. These data are then displayed in the app as maximum and minimum values per minute, hour, and day. The server keeps data for the past 30 days.

SAVER measures input voltage and current and uses these values to calculate the power. The app does not keep power statistics.

Yes – by switching to offline mode.

Yes. When the battery is full, SAVER will continue to supply it with low current, protecting the battery and prolonging its lifetime. The phone will still be reporting the charging process after the battery is full.

IMPORTANT: Charge protection does not work when charging through a USB port.

If you want to use SAVER’S USB ports for charging, please keep in mind that:

1. The white port can be used to charge Apple devices only through the original cable. Otherwise, you cannot use this port for charging. The black port does not support charging of Apple devices;

2. The black port can be used to charge Android devices, but they will be reporting a debug mode status. The black port can be used to charge Android devices.

No, maximum current supported by SAVER is 10А.

Output 0,7A. Maximum current is limited for the sake of safety

Yes, but take care. Make sure the smart plug is not exposed to water

SAVER: 0,9W; Environmental plug-in: 0,3W; Motion sensor: 0,1W; IR plug-in: 0,2W (standby), 0,3W (learning mode), 0,9W (signal transmission); RF plug-in: 0,3W

No, you can update the firmware only after you have configured SAVER via Wi-Fi.

SAVER’s connection status does not affect the plug-ins’ activity

If the smart plug works normally but the plug-ins are not responding, switch the USB ports off and on (unless you have your Wi-Fi router connected to SAVER’s USB port)

If the smart plug works normally but the plug-ins are not responding and there is a Wi-Fi router plugged to the white USB port, sharing the Internet with SAVER, do not switch the USB ports off; instead, reset the smart plug from the menu (top right corner).

Changing the password will force your account to log out on every other device. To log in, you will need to enter the new password.

The device list contains SAVER smart plugs that were configured from the current mobile device, as well as smart plugs connected to the same Wi-Fi network as this mobile device.

Yes – if your account is authorized to access this SAVER smart plug.

You can enter the main screen of only those SAVER smart plugs that you have configured yourself or which you are allowed to access by their administrator.

Offline mode is a specific mode that enables you to enter the main screen of a SAVER smart plug even when it is powered off or offline.

In offline mode, you can view the voltage statistics, scheduled tasks, event log, and MAC address of the currently selected SAVER smart plug.

1. Tap the “+” button on the scene screen.

2. Select a scene condition from the list, specify the desired time of scene execution, and, if necessary, select the days of the week that you want it to repeat on.

3. Tap “Add device” to select a remote control or smart plug for scene execution.

4. Tap “Add interval” to add a pause in scene execution.

Tap the entry with the desired scene.

Short tap the condition to edit.

Long tap the condition to select a new condition.

Short tap the task to edit or delete it or to insert a new task or interval in the middle of the list.

Touch and hold the scene to open the edit menu. Tap “Move”.

Touch and hold the scene to open the edit menu. Tap “Delete” or drag the entry to the left (on iOS).

Touch and hold the scene to open the edit menu. Tap “Execute”.

It is recommended that you upload the data to the cloud (from the “Me” screen) after adding smart plugs, scenes, and remote controls. Previously saved data can be restored from the cloud at any time.

Yes – you need to configure this through the “Scenes” menu

To set up a task to be executed via an IR or RF remote control, tap “Add device” and select the desired remote control.

Tap “Record” and press the buttons on the remote control in the desired order. When finished, press “Stop”. To check if the buttons have been learned correctly, tap “Play”. If you want to change the button mapping, tap “Record” and repeat the learning procedure. The previous button mapping will be replaced.

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